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Refund and Returns Policy

1. Returns & Refunds Overview
CheeMuii offers a 30-day, no-questions-asked return policy for most products purchased through our official Amazon store. If you’re not satisfied with your purchase, you may return it for a full refund or replacement, provided the item meets the conditions below.

2. Eligibility for Returns
To qualify for a return:
✅ Within 30 days of delivery
✅ Unused, uninstalled, and in original packaging (with tags/labels intact)
✅ No significant damage or wear (e.g., scratches, dents, or missing parts)

Non-Returnable Items:
❌ Opened or used electrical components (e.g., lights, wiring)
❌ Custom-made or special-order parts
❌ Items damaged due to misuse or improper installation

3. How to Initiate a Return
Since Amazon is our only official sales channel, all returns must be processed through Amazon’s Returns Center:

  1. Go to “Your Orders” on Amazon.
  2. Select the CheeMuii item you wish to return.
  3. Choose “Return or Replace Item” and follow the prompts.
  4. Select a reason and preferred resolution (refund or exchange).
  5. Print the prepaid return label (if applicable) and ship the item back.

4. Refund Processing

  • Refund Method: Original payment (Amazon will process the refund).
  • Timing:
    • Refunds are issued within 3-5 business days after we receive the return.
    • Bank processing may take additional 2-5 business days.
  • Shipping Costs:
    • Free returns for defective/wrong items (we cover return shipping).
    • Customer-paid returns for non-defective items (unless Amazon offers free returns).

5. Exchanges
For size/part swaps or defective items:

  • Request an exchange via Amazon’s return system.
  • We’ll ship the replacement once the original item is received and inspected.

6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:

  1. Contact us within 48 hours via Amazon Messages.
  2. Provide photos/video proof of the issue.
  3. We’ll arrange a free replacement or refund immediately.

7. Non-Refundable Situations

  • Items returned after 30 days.
  • Lost or misdelivered packages (must be reported to Amazon first).
  • Purchases from unauthorized sellers (we only honor Amazon orders).

8. Contact Us
For return assistance:

  • Amazon Message Center: Contact us via your order page.

Note: This policy applies only to orders placed on Amazon.com. For third-party sellers, refer to their respective policies.